Zappo Brands Support logo
Zappo Brands Support logo

All articles

Order & Shipping

How do I track my order?

When your order ships you will receive a separate email providing you with a tracking number to track your order. Sometimes this email gets sorted into spam or promotions folders so be sure to take a look in there if it feels like you have been waiti

How can I check whether I have placed my order correctly?

If you would like to check whether your order has been placed correctly, you can see this in the order confirmation sent by us via email. Your orders are also listed in your customer account and can be found under »orders«. In case you have any furth

What happens after my order has been placed?

After placing an order, you will be sent a confirmation via email, which lists the ordered items, your billing and delivery address, as well as the chosen payment option. Finally, your purchase will be delivered to you, and we hope you will have lots

How long will it take to receive my order?

We typically ship in 1-2 business days (Mon-Fri). And you will receive your order in 5-10 business days (Mon-Fri). Please know that we are doing the best we can to get orders out promptly.

Do you ship internationally?

We sure do! We can ship products to most countries around the world. Please be aware that different countries have unique customs rules and regulations. Unfortunately, if your package gets held at customs you will be responsible for communication and

My order never got to me, what do I do?

Oh no! Hopefully this doesn’t happen but if it does, although our shipping carriers work independently to deliver your package, we’ll figure this out together!. If it's been marked delivered and it's only been one day-sit tight! Sometimes the carrier

Powered by